Privacy Policy

Lenox Corporation values the privacy of its customers and is committed to protecting the information collected through its websites, including Lenox.com and other sites owned, licensed, or operated by Lenox brands such as Oneida, Cambridge Home, Hampton Forge, and Reed & Barton. This privacy statement outlines how personal information is collected, used, and safeguarded when interacting with Lenox online, as well as the rights and responsibilities of users in relation to their personal data. By using Lenox websites, submitting information, or purchasing products, individuals consent to the collection and processing of their personal information as described herein. Users who do not agree with this policy should refrain from providing any personal information or using the website. This policy may be updated periodically, and continued use of the website constitutes acceptance of any changes.

Information collected by Lenox includes details voluntarily provided by users, information automatically gathered through website usage, and data obtained from third-party sources or publicly available records. Voluntarily provided information may include names, contact details, account credentials, and any other data submitted through forms, feedback, reviews, or direct communication with Lenox. Additionally, Lenox gathers information when users interact with the website, including registration, account creation, product purchases, catalog requests, marketing participation, and use of online features such as email sharing or online chat. While Lenox facilitates credit card transactions, the company does not store credit card information; such data is processed directly by third-party providers.

The website also collects technical and usage information, including browsing history, search patterns, device identifiers, operating system details, and network information. Cookies and similar technologies are used to enhance website functionality, improve user experience, track product selections, and deliver targeted marketing content. Users may manage cookie preferences through their browser settings, though disabling cookies could affect website performance. Additionally, Lenox may use data from third-party analytics providers and marketing partners to improve services and measure engagement.

Personal information is utilized to personalize user experiences, improve website and product offerings, provide customer support, process transactions, deliver marketing communications, enforce policies, detect and prevent fraud, and comply with legal obligations. Marketing communications may include email, postal mail, SMS, or telemarketing, and users can opt out of these communications at any time through the unsubscribe link, customer service, or live chat. Lenox may share information with affiliated brands, service providers, and other third parties necessary for operational, marketing, or legal purposes. In cases of mergers, acquisitions, or legal requirements, user information may also be transferred or disclosed accordingly.

Lenox implements reasonable safeguards to protect personal data, but no online system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and should avoid sharing sensitive information over insecure channels. Information is retained as long as necessary to provide services, maintain records, comply with legal obligations, and support analytical or marketing purposes in anonymized form. Personal data is primarily stored in the United States, and by submitting information, users consent to potential transfer and storage in jurisdictions with differing privacy protections.

The websites are not intended for children under sixteen, and Lenox does not knowingly collect personal information from minors. Users are responsible for providing accurate and lawful personal information and are expected to have authority to share any third-party data submitted. Users may request access, correction, or deletion of their personal information, and California residents have additional rights under the CCPA, including options to opt out of sharing for targeted advertising purposes. Lenox also offers assistance to individuals with disabilities and provides mechanisms to submit privacy inquiries, complaints, or requests through email, phone, mail, or live chat.

Publicly submitted content, such as product reviews and feedback, may be displayed and shared by other users or third parties. Lenox reserves the right to use such content freely for any purpose without compensation to the contributor. Interaction with social media platforms may result in additional collection of information according to the terms and privacy policies of those platforms. Videos embedded or linked from third-party services are subject to the terms and privacy policies of the respective providers. Lenox emphasizes that users should carefully consider the information they choose to make public and remain aware of their rights and responsibilities in managing personal information and privacy preferences.