Replacement Promise

Lenox offers a Replacement Promise that provides peace of mind for customers who enjoy their dinnerware and serveware. Under this program, if any Lenox brand dinnerware or coordinating serveware pieces are broken, we will provide a replacement at no cost, as long as the item is still available. This promise covers breakage that occurs during normal use, as well as defects in manufacturing. It is designed to ensure that you can continue to enjoy your Lenox collection without concern about accidental damage or faulty items.

To request a replacement, you will need to fill out a warranty claim form. Our Customer Service team carefully reviews all submitted information to confirm eligibility and check if the requested replacement is available. A clear photograph showing the broken item is required to process the replacement. This helps us verify the condition of the piece and ensures that the replacement is handled accurately and efficiently.

There is no need to have previously registered your dinnerware to use this service. Any time a piece is broken or found to be defective, simply complete the warranty claim form and provide the requested details and photo. This streamlined process is intended to make it easy for you to receive a replacement without unnecessary steps or delays.

Our Replacement Promise applies exclusively to Lenox brand dinnerware and coordinating serveware, reflecting our commitment to maintaining the quality and satisfaction associated with the Lenox name. By offering this program, we aim to provide reassurance to our customers, knowing that accidents or defects will not result in a permanent loss of cherished pieces. It also demonstrates our confidence in the durability and craftsmanship of Lenox products.

The process is designed to be customer-friendly. After submitting the form and photo, our Customer Service team will contact you to confirm details and arrange the replacement if available. This ensures that each request is handled with attention to accuracy and care. Whether the breakage occurred at home during everyday use or was the result of an unforeseen accident, the Replacement Promise ensures that you can maintain the beauty and functionality of your Lenox collection without added expense.

Overall, the Lenox Replacement Promise reflects our dedication to customer satisfaction and the long-term enjoyment of our products. By providing free replacements for broken or defective items, we help customers continue to create memorable dining experiences without worry. This program is part of our ongoing commitment to quality, service, and the trusted Lenox brand experience, offering practical support while upholding the elegance and reliability that our customers expect.