Shipping Rates & Policy

Shipping and handling charges for orders in the United States vary depending on the total value of your purchase and the shipping method selected. Standard shipping fees are determined based on the pre-tax amount of the order, and rates may differ during promotional periods. Orders with a subtotal of $75 or more qualify for free standard shipping, while smaller orders incur fees that range from around six to eleven dollars. For faster delivery, second-day and next-day shipping options are available, with costs increasing according to the order amount.

Once your order is processed and shipped, a confirmation email with a tracking number will be sent to you. It is important to note that orders may be fulfilled in multiple shipments, and items purchased together may not always ship on the same day. All orders must be sent to a single address within the contiguous 48 states, Alaska, Hawaii, Puerto Rico, or Washington, D.C. If shipping to multiple addresses is required, separate orders must be placed for each destination.

For items that include personalization, additional processing time of 8 to 10 business days is required for customization, and shipping times are added on top of that. Non-personalized items in the same order are generally shipped before personalized items, and expedited shipping is not available for customized products.

Estimated delivery times for standard shipping depend on the day the order is received and the destination. Orders placed by 1 PM Eastern Time typically arrive on the East Coast and in the Midwest within four to five days, while deliveries to the Mountain and West Coast regions take approximately six to seven days. Weekend orders may require slightly longer delivery times. Second-day shipping generally ensures delivery within three days for most locations, while next-day shipping aims for delivery within two days for regular business days. Weekend shipping schedules differ slightly, with additional days required for processing and transit.

Currently, Lenox only accepts online orders for delivery within the United States and does not offer shipping to international locations, including Canada. Customers are responsible for providing accurate shipping information at the time of purchase. If an order is sent to an incorrect address due to an error on the customer’s part and Lenox has already processed and shipped the order, the customer is responsible for any additional shipping fees incurred to return the item or send a replacement to the correct address.

Orders sent to PO Boxes or APO/FPO addresses are shipped using USPS Priority Mail, but overnight or express delivery is not available for these destinations. Backordered items will not be charged until they are ready to ship, though PayPal payments are processed at the time the order is placed. If a backordered item is part of your order, Lenox reserves the right to ship the order in multiple packages or cancel the backordered item if requested. Customers can contact customer service to manage or cancel backordered items to suit their needs.

Overall, Lenox provides a variety of shipping options designed to accommodate different timelines and locations while offering clarity on fees, estimated delivery times, and responsibilities related to order accuracy and special handling. These policies aim to ensure a smooth, reliable shipping experience for all customers.