Terms & Conditions

These Terms and Conditions govern the use of websites and services operated by Lenox Corporation, including its associated brands such as Oneida, Cambridge Home, Hampton Forge, and Reed and Barton. By accessing or using any of these websites or services, you agree to comply with this agreement and acknowledge that it constitutes a legally binding contract between you and Lenox. You should review these terms regularly, as Lenox may modify them at any time, and continued use of the websites or services indicates your acceptance of any changes. Disputes arising from the use of Lenox websites or services are generally subject to binding arbitration, and you waive the right to participate in class-action lawsuits, except in cases involving intellectual property rights disputes.

Privacy is an integral part of these terms, and by using the websites or services, you consent to the collection, use, and sharing of your personal information according to Lenox’s Privacy Policy. To access and use Lenox services, you must be at least 18 years old and reside in the United States. The services are not intended for use in countries where they would violate local laws, including the European Union. Users must not engage in illegal, harassing, or offensive behavior, infringe on Lenox’s intellectual property rights, or attempt to collect personal information from other users. Content submitted by users, such as reviews or ratings, must comply with laws and guidelines and cannot include false, defamatory, or offensive material. By submitting content, you grant Lenox a perpetual, royalty-free license to use and distribute it as deemed appropriate.

All materials on the websites, including product designs, trademarks, logos, and content, are protected by copyright, trademark, and other intellectual property laws. Users may not reproduce or use these materials without permission. Accounts must be created with accurate information, and users are responsible for maintaining the confidentiality of their account credentials. Unauthorized use of another person’s account is prohibited, and Lenox is not liable for damages resulting from unauthorized access.

The Lenox Mobile Messaging Program allows users to receive marketing messages via SMS/MMS after opting in, and participation is subject to standard message rates and opt-out procedures. Messages may include promotional content, product information, or reminders, and users must have their own mobile devices and a participating carrier to join.

Lenox provides its services on an “as-is” basis without warranties, and liability for damages is limited, except where prohibited by law. Users agree to indemnify Lenox against claims arising from their use of the services or violations of the agreement. Lenox reserves the right to suspend, modify, or terminate services or access to accounts at any time.

In cases of copyright infringement, Lenox will respond to notices in compliance with applicable laws, including the DMCA. Modifications to these terms or services may occur at any time, and continued use signifies acceptance. Lenox also maintains robust security measures, including SSL encryption, secure storage of sensitive information, and password protection, to safeguard transactions and user data. Users with disabilities or needing assistance can contact Lenox customer service. Additionally, Lenox supports ethical supply chain practices, monitors supplier compliance with labor standards, and provides mechanisms for reporting any violations.

Finally, all transactions on Lenox.com are protected to ensure secure shopping, and alternative purchasing methods, including telephone, mail, or fax, are available for those who prefer not to shop online. Cookies are used to maintain session information and improve user experience, and security certifications such as Trustwave verify the safety of online transactions.